The problem is solved.
The replenishment of the balance is working normally.
On 08/16/2024, from 16:30 to 19:30 Moscow time, emergency work will be carried out for the CDN (Content Delivery Network) service, within which API unavailability will be temporarily fixed.
We apologize for any inconvenience.
You may notice that the Control Panel temporarily displays old prices for some services, including the upcoming payments section. This is a visual error—all charges will be processed at the new rates.
To verify the exact amount, please contact our support team via the ticket system. We are actively working to resolve this issue as soon as possible.
- The closing documents for December 2025 will be available in the Control panel within the first five business days of January 2026.
- The reconciliation statement for the period 01.01.25–31.12.25 will be sent via EDI within the first 10 business days of January 2026.
- A scanned copy of the reconciliation statement will be sent to the primary email address and subscribers of the “Accounting documents” category within the first 10 business days of January 2026.
Bank payments completed before December 28, 2025, will be credited as usual, upon receipt. Payments made on December 29, 2025, will be credited by 15:00 (Moscow time) on December 30, 2025. If funds don’t appear in your balance by then, please send us your payment documents by 20:00 (Moscow time) on December 30, 2025. We will verify the payment and credit the funds accordingly.
Payments made from December 30, 2025, to January 11, 2026, will be processed on January 12, 2026.
During this...
Renewal and purchase of new services will be priced in accordance with the percentage change in the updated rates listed on this page.
If you have any questions, please submit a request through the ticketing system.
The problem has been resolved.
Starting June 27, 2025, the password requirements for service users will change.
The new requirements are
- Minimum length of 20 characters
- Minimum of one uppercase and one lowercase Latin letter (A–Z, a–z)
- Minimum of one Arabic numeral (0–9)
- Minimum of one special character from the ASCII Printable 7-Bit Special Characters list !”#$%&’()*+,-./:;<=>?@[]^_{|}~
These new requirements will only affect new service users. The previously created users will continue to work. No...
In the period from 15:00 06.06.2025 - 10:00 16.06.2025 (MSK) we will suspend work on connecting and re-switching optical cross-connections affecting Selectel lines.
The restriction does not apply to diagnostics of existing cross-connections and emergency work.
Starting May 28, 2025, all new networks created in the kz-1 cloud pool will have traffic filtering automatically enabled on virtual machine ports using security groups.
If you don’t specify a security group for a VM in these networks, a default group will be applied. By default, this group allows all incoming and outgoing traffic unless you change its rules.
Important: Some services (such as VPN, Kubernetes, etc.) may require additional configuration of allowed IP/MAC addresses to operate...
Starting May 15, 2025, all new networks created in the ru-8 cloud pool will have traffic filtering automatically enabled on virtual machine ports using security groups.
If you don’t specify a security group for a VM in these networks, a default group will be applied. By default, this group allows all incoming and outgoing traffic unless you change its rules.
Important: Some services (such as VPN, Kubernetes, etc.) may require additional configuration of allowed IP/MAC addresses to operate...
The problem has been completely fixed.
We apologize for any inconvenience caused.
A new section with reports is available in the control panel.
View and download details of services provided by the project for the calendar month. Also download billing report that reflects the total amount of write-offs.
To reports (https://my.selectel.ru/balance/reports/billing)
On 2025-02-12, we will remove the enable field from the Dedicated servers and Colocation API methods (this field determines whether the resource order in the pool is available). For example, it is used in the GET/location method.
To keep the integration working, it will be necessary to switch to supporting the new primary_resource_ordering field, which takes one of the following values:
- enabled — servers in the pool are available for ordering.
- enabled_in_admin – ordering is available...
During the period from 15:00 November 20, 2024 to 10:00 December 2, 2024, we will suspend work on connecting and reconnecting optical cross-connections affecting Selectel cross-connections.
The restriction does not apply to diagnostics of existing crossings and emergency work.
Between 30/10/2024, 23:00 and 31/10/2024, 07:00 Moscow time (UTC+3), we will be merging the SPB-1 and SPB-2 network pools by reconnecting the SPB-1 pool infrastructure to the SPB-2 pool network equipment. Physically, the servers and racks will remain in the same data center.
During the pool merging process:
- The servers and equipment in the SPB-1 pool may experience a brief internet network outage two times for 10 seconds at any time during the specified work period.
- When using a...
On October 10th, at the RBC Event Center in Moscow, Selectel Tech Day 2024 will take place — a large-scale conference on technology and IT infrastructure for business. The event will be held both online and offline.
We will discuss the latest trends in hardware, cloud services, information security, and ML. We’ll also talk about how changes in IT infrastructure help businesses launch products faster and grow.
Participants will have the opportunity to receive expert consultations, dive into...
In order to improve the quality of our services, on 09.09.2024 from 22:30 to 23:30 Moscow time, we will carry out work on the network infrastructure of the Cloud platform. The work will affect the ru-1 pool. There are no plans to interrupt services or impact customer infrastructure.