Temporary unavailability of S3 object storage in the ru-1 region

Major incident Cloud Platform Pools ru-1b ru-1c Services S3 Service 1c in the cloud
29-07-25 17:27 MSK · 1 hour, 3 minutes

Updates

Resolved

The S3 object storage and GO1C backups in the ru-1 region have been fully restored. After careful monitoring, we confirm the stable operation of the service.

Thank you for your patience and understanding.

July 29, 2025 · 18:25 MSK
Monitoring

The problem with S3 object storage availability in the ru-1 region has been fixed. The service is currently operating normally, and we are continuing to monitor its stability.

We apologize for any inconvenience caused.

July 29, 2025 · 17:51 MSK
Issue

Dear customers,

We inform you about the temporary unavailability of S3 object storage in the ru-1 region. Our specialists are already aware of the incident and are actively working to eliminate it.

It is also currently impossible to perform the following operations in a Ready-made 1C Cloud: - It is impossible to create backups / upload backups to information databases - It is impossible to connect S3 storage to the 1C cluster - Metrics are only available for the last three hours

We apologize for any inconvenience and will do our best to restore the service as soon as possible.

July 29, 2025 · 17:27 MSK

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